Home >> FAQs >> FAQs-Business

1. General Business

a: What are your Product Warranty Terms?
b: What are your Shipping Terms?
c: What are your Payment Terms?
d: Do you offer price breaks for larger order quantities?
e: Can I get a sample of your product for evaluation before ordering?
f: How does Grayline support the maquiladoras?
g: What are Grayline's manufacturing lead times?
h: What are Grayline's Supplier Requirements

2. Safety/Environmental

3. Manufacturing Capabilities

4. Miscellaneous

1a: What are your Product Warranty Terms?

Click here for a printable PDF copy of Grayline's Product Warranty Terms

Limitations of Warranty:

Grayline LLC warrants that products delivered are free from defects in material and workmanship, and meet all specifications that are in effect on the date of shipment, or such other specifications as have been expressly agreed upon in writing, for a period of six (6) months from the date of shipment. Grayline LLC makes no other warranty, expressed or implied. Grayline, Inc expressly disclaims any implied warranty of merchantability or fitness for a particular purpose. No person or company is authorized to make oral or written representations on behalf of Grayline LLC, which exceed the foregoing.

Limitation of Remedy:

The buyer's sole and exclusive remedy shall be for the repair or replacement of any particular defective part provided by Grayline, Inc. The essential purpose of this exclusive remedy shall be deemed satisfied so long as Grayline, Inc. is willing and able to repair or replace defective parts in the manner prescribed in the section below detailing Grayline LLC's Limitation of Liability.

Limitation of Liability:

In no event shall Grayline LLCs liability under any claim exceed the price paid by the buyer to Grayline, Inc. for the particular product or material giving rise to the claim. Grayline LLC will not be liable under any circumstances or any theory of claim or liability, including but not limited to, those based on breach of warranty, breach of contract, strict liability, negligence, tort or otherwise, for any consequential, special, incidental or exemplary damages including but not limited to loss of income, loss of profits or sales, loss of use or damage to equipment, excessive or increased costs of operation, labor, substitute products or facilities or claims of third parties. The provisions of this limited warranty shall supersede any other warranty provision and no other warranty provision shall be binding on Grayline, Inc. unless Grayline, Inc. expressly agrees to such warranty provision in writing. Buyer shall pay all of Grayline, Inc.'s costs and expenses, including attorney's fees, incurred in enforcing its rights under this agreement, including, without limitation, any action to collect amounts due to Grayline, Inc. under this agreement.
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1b: What are your Shipping Terms?

Grayline ships throughout North America and internationally as well, and our terms are Freight On Board (FOB) Waukesha, WI. We have found that the majority of our customers prefer this as they receive significant shipping discounts by consolidating all of their shipping requirements with just a few carriers of their choice.
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1c: What are your Payment Terms?

Grayline offers Net 30 day payment terms to qualified customers. We also accept VISA and MasterCard credit cards.
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1d: Do you offer price breaks for larger order quantities?

In most cases, Grayline pricing is dependent upon the order quantity, with discounts given for larger order quantities. The reason for this is that the initial production set-up costs are allocated over a larger production run. Of course, there is a limit beyond which these set-up costs are an insignificant portion of the total cost, and no further price reductions can be offered.
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1e: Can I get a sample of your product for evaluation before ordering?

Grayline maintains a "sample room" with many products available for immediate shipping for sampling purposes. In some cases, Grayline may need to manufacture a special sample for you, and there is sometimes a small charge involved.
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1f: How does Grayline support the maquiladoras?

Grayline has a long history of supplying tubing to the maquiladoras and we ship product to the border, as well as the interior of Mexico, on a daily basis.
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1g: What are Grayline's manufacturing lead times?

All of the heat shrinkable and non-heat shrinkable products that Grayline manufactures have a standard lead time of only two weeks, and sometimes less.
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1h: What are Grayline's supplier requirements?

Click here for a printable PDF copy of Grayline's Supplier Requirements
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Not sure which tubing you need? Click here to try our tubing selection guide.Prefer to speak with a technical sales representative?
Click here to email us or
phone Grayline at 1-800-669-7986